Frequently Asked Questions
Can you draw all animals?
Absolutely! From cute puppies to pet birds, we’re happy to create a beautiful masterpiece of your best friend. If it’s an animal, we can draw it 🐶😻🐷🐮🐰
Do you send previews before sending the portrait?
We’re currently not sending previews before sending the portrait so that
we can get your order to your door as quickly as possible. But don’t
worry, if you’re at all unhappy with your portrait, all you have to do
is reach out to us at email@example.com and we can work with you on a revision. We ask that you reach out within 2 hours of receiving your portrait, thanks!
Can you do more than one pet?
We sure can. Our current record is 6 pets in one portrait, but we’re hoping to beat that in 2022 😂 For up to two
pets, you can order straight from the website. If you’ve got a bigger crew, just head over to [Custom Orders] and let us know exactly what you’re looking for. A member of our team will be in touch on the same day.
Do you do pet memorials?
We’re often asked to make portraits of passed pets. We’re honored to work with you selecting the best possible picture to use in making a tribute you will always cherish and remember.
What are the dimensions of your posters and frames?
Our posters are approximately 1 inch
(2.5cm) in size. Here are the sizes we offer (including the frame):
8 x 10 in → 10 x 12 in (25 x 30 cm)
12 x 16 in → 14 x 18 in (35 x 45 cm)
18 x 24 in → 20 x 26 in (50 x 65 cm)
What is a digital download?
We offer a high-resolution digital file of
your portrait as an add-on to physical products or as a standalone product. You can keep that digital file and use it to print it on anything you’d like at a
later date, or to share on social media.
Can I return my portrait if I don’t like it?
Due to the custom nature of the artwork we make, we’re unable to offer
returns but we’re more than happy to work with you on revisions if for
whatever reason you’re not happy with the final product. Just reach out
to firstname.lastname@example.org within 24 hours of receiving your order and we’ll take care of you.
What are your shipping times?
Like most other stores, we’ve
been dealing with the repercussions of supply chain issues as a result
of the COVID pandemic. A lot of US orders will be shipped within 2-3
days and make it to you within a week, but these are general shipping
times to be aware of:
1-2 weeks from time of purchase.
UK/Europe: 2-3 weeks from time of purchase.
AU/NZ: 3-4 weeks from time of purchase.
Keep in mind you may experience longer shipping times during peak holiday season, up to 3-4 weeks.